Returns Policy

Thank you for shopping at VSATplus.

At VSATplus, we strive to provide our customers with high quality telecommunication equipment. If you’re not completely satisfied with your purchase, we offer 20 days return policy on products purchased based on the following conditions:

 

Any defective Product can only be returned if it refers to a return material authorization (“RMA”) number issued by VSATplus team. To request an RMA number, Buyer must contact VSATplus via email at support@vsatplus.com with purchase details, fault descriptions, packages pictures etc.

Merchandise must be returned 100% complete in original packaging with all software,manuals, blank warranty cards, and other accessories.

Shipping, handling and insurance charges are non-refundable.

 

  • DEFECTIVE MERCHANDISE
    If you receive a defective or damaged item, please contact us immediately with the details of defective descriptions. Claims for defective or damaged items must be reported within 3 days of receipt. Customer is responsible for shipping back defective merchandise based on RMA approval.
  • NON-DEFECTIVE MERCHANDISE
    If you have non-defective merchandise which is unopened, please contact us for instructions on how to ship it back to us, subject to a 15% restocking fee or more depending on the item manufacturer policies. Return shipping is at your expense, however, If the merchandise has been opened and is not defective, we cannot issue you an RMA.

    Customized or bulk orders and volume licensing software may not be eligible for return unless there is a manufacturing defect. Final Sale items cannot be returned.
  • BEYOND 30 DAYS
    Any products that is purchased from VSATplus you are entitled to its manufacturer's warranty against defective merchandise. Many manufacturer's policies require that you contact them directly so they could assist you by repairing, returning or replacing your item. Most manufacturers have one year warranties, however some offer extended warranty. Please call one of our warranty specialists at (+971)6 552-22 55 if you are interested in purchasing an extended warranty for your product.

Contact Us:

  • If you have any questions about our return policy or need an assistance with a return, please don’t hesitate to contact our sales team at sales@vsatplus.com or (971) 6 552-2255